SmartLaunch by Koala

Make launching travel protection simple.

Koala brings product, technology, insurance and compliance together to make launching travel protection simple.

Start the conversation

One partner. Every step covered.

A launch built
around your business

Every implementation starts with your business, customer journey and technical environment. Koala brings together the right product, engineering, insurance and operations expertise to design the fastest and most effective path to launch.

From fully embedded experiences to lightweight integrations, Koala adapts the implementation to your business, not the other way around.

Rate-setting strategy

Payout structures

Filing windows

Customer qualification

Policy scope

Solution architecture

Go-to-market testing

Performance tuning

Why SmartLaunch is different

More than an integration. A complete launch framework.

One dedicated team

A dedicated onboarding manager coordinates product, engineering, insurance and operations throughout your implementation.

One team. From kick-off to go-live.

Built around your business

We design the implementation around your objectives, customer journey and technical environment.

The solution adapts to you.

Insurance expertise built in

Travel protection specialists guide product, commercial, regulatory and operational decisions throughout the launch.

Insurance expertise at every step.

A clear path to go-live.

01

Define the right solution

Align on products, markets, customer journey, commercial objectives and integration approach.

02

Design the experience

Configure products, pricing, customer experience and operational flows around your business.

03

Integrate and validate

Your teams integrate with Koala while our experts coordinate technical, insurance and compliance requirements.

04

Test and launch

End-to-end testing and launch readiness ensure a controlled transition into production.

05

Optimise from day one

Once live, Koala continues to monitor, support and improve your protection programme.

Choose the integration that fits your business

Choose the integration that fits your business. Koala adapts to your technology, resources and ambitions - not the other way around.

Maximum flexibility. Full control.

Build a fully embedded protection experience with complete control over frontend, customer journey and operational flows.

  • Best for: partners looking for maximum flexibility and control.

Why partners choose
SmartLaunch

Faster time to market

A proven launch framework keeps teams aligned and implementation moving.

One point of accountability

One dedicated team coordinates product, technology, insurance and operations.

Flexible setup

Choose the integration approach that fits your business and technical environment.

Insurance expertise

Navigate product, regulatory and operational requirements with travel protection specialists.

Built for what comes next

Launch once, then expand products, markets and optimisation capabilities over time.

Launch with confidence.

From the first conversation to continuous optimisation, we're with you every step of the way.

Start the conversation