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Custom
Looking for an insurance product you don’t see here? We design, build, and launch custom travel insurance within 3 months. Fast, compliant, and scalable across Europe.
Trusted by leading travel brands
Your use case. Your rules.
Our platform.
Your use case. Your rules.
Our platform.
When standard products don’t fit, we build exactly what you need. Every travel business is different. Different journeys, different risks, different customers.
If your use case isn’t covered by our existing products, Koala designs a bespoke insurance solution tailored to your business model. From coverage definition to launch.
Built for your reality
Custom insurance is ideal if you:
Offer a unique travel experience
Sell non-standard products or bundles
Operate in a niche travel segment
Need specific eligibility or coverage logic
Want to innovate beyond traditional insurance
From idea to live product in under 3 months
A structured, proven process to launch regulated insurance across Europe.
Step one
Define the need
We work with you to understand: • Your customer journey • The risk to cover • The desired experience • Your commercial objectives This phase defines the product foundations.
Step two
Koala designs and structures the insurance
Koala takes care of the full insurance setup, including: • Defining coverage scope and rules • Designing eligibility criteria • Building pricing logic • Structuring claims and assistance flows • Identifying and contracting the right underwriter(s) • Managing regulatory and compliance requirements We work directly with trusted insurance partners across Europe, so you don’t have to. One point of contact. One product. Fully compliant.
Step three
Build & integrate
Using Koala’s platform, we: • Configure the product • Plug it into your flow (API, reports, SmartBlock) • Prepare claims and assistance journeys No need to build from scratch.
Step four
Launch & optimise
Once live, we: • Monitor performance • Optimise pricing and conversion • Adapt the product based on real usage Your product evolves with your business.
Built on a
proven insurance engine
All our products would benefit from Koala's product experience.
Automated pricing and eligibility
Online claims journeys
Compliance-by-design
European-wide coverage
Instant payout
Fully Customisable Coverage
White-label Ready
Automated pricing and eligibility
Online claims journeys
Compliance-by-design
European-wide coverage
Instant payout
Fully Customisable Coverage
White-label Ready
All our benefits, built in
Every product benefits from Koala's full optimisation stack, designed to maximise conversion and revenue.
SmartPricing
Koala optimises prices, claim settings, and refunds for every quote. +77% revenue uplift, zero effort for you.
Tailored solutions for every travel type
From OTAs to Travel Management Company, we provide coverage solutions for every type of travel, fully customisable and scalable.
Have a specific
insurance idea in mind?
We’ll help you turn it into a live, compliant product in under 3 months.
Book a meeting 