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Flight disruption
Proactive compensation for flight delays, cancellations, and diversions.
No proof
No paperwork
Instant payouts
Trusted by leading travel brands
Flight Disruption. Reimagined.
Turn operational chaos into a seamless, revenue-positive customer experience.
Koala monitors flights in real time. When a disruption happens, claims are triggered automatically - before travellers even complain.
No forms. No friction. No customer support overload.
Covered, whatever the cause
If the flight is disrupted, travellers are compensated. Period.
Technical malfunction
Storms
Aircraft maintenance
Snow & ice
Air traffic control restrictions
Crew shortage
Airport congestion
Fog
Crew duty time exceeded
Technical malfunction
Storms
Aircraft maintenance
Snow & ice
Air traffic control restrictions
Crew shortage
Airport congestion
Fog
Crew duty time exceeded
Technical malfunction
Storms
Aircraft maintenance
Snow & ice
Air traffic control restrictions
Crew shortage
Airport congestion
Fog
Crew duty time exceeded
Technical malfunction
Storms
Aircraft maintenance
Snow & ice
Air traffic control restrictions
Crew shortage
Airport congestion
Fog
Crew duty time exceeded
Technical malfunction
Storms
Aircraft maintenance
Snow & ice
Air traffic control restrictions
Crew shortage
Airport congestion
Fog
Crew duty time exceeded
Technical malfunction
Storms
Aircraft maintenance
Snow & ice
Air traffic control restrictions
Crew shortage
Airport congestion
Fog
Crew duty time exceeded
Runway closures
Late inbound aircraft
Strong winds
Airspace closures
Airline operational decisions
Commercial reasons
Aircraft rotation issues
Network adjustments
Strikes
Runway closures
Late inbound aircraft
Strong winds
Airspace closures
Airline operational decisions
Commercial reasons
Aircraft rotation issues
Network adjustments
Strikes
Runway closures
Late inbound aircraft
Strong winds
Airspace closures
Airline operational decisions
Commercial reasons
Aircraft rotation issues
Network adjustments
Strikes
Runway closures
Late inbound aircraft
Strong winds
Airspace closures
Airline operational decisions
Commercial reasons
Aircraft rotation issues
Network adjustments
Strikes
Runway closures
Late inbound aircraft
Strong winds
Airspace closures
Airline operational decisions
Commercial reasons
Aircraft rotation issues
Network adjustments
Strikes
Runway closures
Late inbound aircraft
Strong winds
Airspace closures
Airline operational decisions
Commercial reasons
Aircraft rotation issues
Network adjustments
Strikes
Claims made simple
From disruption to payout. Fully automated, zero effort.
Step one
Disruption is detected
Koala tracks flights in real time. A delay, cancellation, or diversion is automatically identified.
Step two
Koala notifies the traveller
Koala proactively contacts the traveller to inform them they are eligible for compensation. The traveller is simply asked to provide their bank details. No documents, no justification, no proof required. Everything else is handled automatically in the background.
Step three
Compensation paid
The traveller receives their compensation within 48 hours. Paid directly by Koala, or via your white-label flow. Fast. Silent. Seamless.
All our benefits, built in
Flight Disruption comes with Koala's full optimisation stack, designed to maximise conversion and revenue.
SmartPricing
Koala optimises prices, claim settings, and refunds for every quote. +77% revenue uplift, zero effort for you.
Tailored solutions for every travel type
From OTAs to Travel Management Company, we provide coverage solutions for every type of travel, fully customisable and scalable.
