+ 1M satisfied users!

Luggage protection

Instant compensation for lost or delayed luggage.

No receipt

Fast payouts

Better NPS

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Trusted by leading travel brands

7%+

conversion rate

Boost checked baggage uptake

Available across Europe

Automated and fast payout

Luggage Disruption.
Reimagined.

Turn one of the most painful travel moments into a seamless, revenue-positive customer experience.

Koala simplifies luggage incidents from the first moment. As soon as a loss or delay is declared, claims are handled automatically.

No friction. No customer support overload.

Koala simplifies luggage incidents from the first moment.

Koala simplifies luggage incidents from the first moment. As soon as a loss or delay is declared, claims are handled automatically.

No friction. No customer support overload.

No documentation required

Travellers never have to justify a luggage issue. They simply provide their PIR number through our customer hub. No photos. No receipts. No inventory of contents. They don't need to specify what was inside the bag or prove the value of their belongings to receive compensation.

You save operational time. Your customers get fast, stress-free support when it matters most.

Instant compensation

Compensation is paid within 48 hours, directly to the traveller's bank account.

Fast payouts transform frustration into trust and bad situations into moments of delight.

Fully Customizable Coverage

You define: • Covered incidents (loss, delay) • Compensation amounts • Pricing logic (dynamic or fixed)

One product, infinite configurations tailored to your commercial strategy.

White-label Ready

Offer Luggage Protection under your own brand.

Koala powers the tech, pricing, and claims behind the scenes. Your brand stays front and centre.

If luggage is affected, travellers are compensated. Period.

We cover all airlines, all airports and all routes.

No receipts are required for personal belongings to be compensated.

Claims made simple

From disruption to payout. Fully automated, minimal effort.

Step one

Luggage issue declared

The traveller reports a luggage issue via our customer hub. They are simply asked to provide their PIR number (the reference issued by the airline when the baggage issue is reported). No additional paperwork required.

Step two

Koala handles the claim

Koala automatically checks eligibility and processes the claim in the background. The traveller is asked to provide their bank details only. No receipts, no photos, no proof of purchase, and no declaration of bag contents. Everything is handled automatically.