+ 1M satisfied users!
Pay protection
Secure instalment payments and eliminate default risk. Travellers stop paying. You get paid. Fully white-label.
No proof
No reason
Fully automated
Trusted by leading travel brands
Default Payment. Reimagined.
Turn flexible payment options into a controlled, risk-free revenue stream.
Koala embeds Pay Protection directly into bookings paid in multiple instalments. When a traveller stops paying, Koala takes over automatically.
No manual recovery. No debt collection. No customer support burden.
Covered, whatever the Reason
If a traveller stops paying, you will get paid. Period.
Change of financial situation
Unexpected expenses
Loss of income
Personal or family issues
Change of travel plans
Change of priorities
Work or schedule changes
Personal decision
Change of financial situation
Unexpected expenses
Loss of income
Personal or family issues
Change of travel plans
Change of priorities
Work or schedule changes
Personal decision
Change of financial situation
Unexpected expenses
Loss of income
Personal or family issues
Change of travel plans
Change of priorities
Work or schedule changes
Personal decision
Change of financial situation
Unexpected expenses
Loss of income
Personal or family issues
Change of travel plans
Change of priorities
Work or schedule changes
Personal decision
Change of financial situation
Unexpected expenses
Loss of income
Personal or family issues
Change of travel plans
Change of priorities
Work or schedule changes
Personal decision
Change of financial situation
Unexpected expenses
Loss of income
Personal or family issues
Change of travel plans
Change of priorities
Work or schedule changes
Personal decision
Change of mind
Project cancelled
Other priorities took over
Change in employment situation
Unexpected life event
Personal reassessment
Trip no longer needed
Change of mind
Project cancelled
Other priorities took over
Change in employment situation
Unexpected life event
Personal reassessment
Trip no longer needed
Change of mind
Project cancelled
Other priorities took over
Change in employment situation
Unexpected life event
Personal reassessment
Trip no longer needed
Change of mind
Project cancelled
Other priorities took over
Change in employment situation
Unexpected life event
Personal reassessment
Trip no longer needed
Change of mind
Project cancelled
Other priorities took over
Change in employment situation
Unexpected life event
Personal reassessment
Trip no longer needed
Change of mind
Project cancelled
Other priorities took over
Change in employment situation
Unexpected life event
Personal reassessment
Trip no longer needed
Claims made simple
From payment stop to payout. Fully automated, zero friction.
Step one
Payment stopped
The traveller declares they want to stop paying their remaining instalments. You cancel the trip and trigger the Pay Protection flow. No explanation required. No additional paperwork required.
Step two
Koala is notified
The claim is created automatically via API or scheduled reports. Koala validates eligibility and takes over the payment obligation.
Step three
Payout delivered
Koala reimburses you for all remaining instalments on a predictable and transparent schedule. Fast. Clean. Reliable.
All our benefits, built in
Pay Protection comes with Koala's full optimisation stack, designed to maximise conversion and revenue.
SmartPricing
Koala optimises prices, claim settings, and refunds for every quote. +77% revenue uplift, zero effort for you.
Tailored solutions for every travel type
From OTAs to Travel Management Company, we provide coverage solutions for every type of travel, fully customisable and scalable.
