+ 1M satisfied users!
Change for any reason
Empower travellers to modify trips for all reasons, driving loyalty, revenue and satisfaction.
No paperwork
Instant credit
Ultimate experience
Trusted by leading travel brands
Rigid bookings out,
total freedom in.
Drive bookings and satisfaction with the freedom to change anything. Simple process, quick confirmations, ultimate experience.
Koala enables travellers to change their booking instantly, for any reason. Credits are created automatically to allow fast booking modifications.
No forms. No friction. No operational overload.
A change truly for any reason
Serious or silly, you're still covered
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Claims made simple
Submit, approve, and change your tickets. No paperwork, No delays.
Step one
Traveller requests a change
Your customer asks you to modify their trip and shares their new preferences, online, by email, or by phone. No paperwork. No proof. Just pure flexibility.
Step two
Koala is notified
Once availability is confirmed, claims are created instantly via API, email, or automated reports. Automated fraud checks handle everything in the background.
Step three
Trip is rebooked
You reissue the tickets, while Koala covers part or all of the change cost. We reimburse you on a rolling basis - clear, smooth, and frictionless.
All our benefits, built in
Change comes with Koala's full optimisation stack, designed to maximise conversion and revenue.
SmartPricing
Koala optimises prices, claim settings, and refunds for every quote. +77% revenue uplift, zero effort for you.
Tailored solutions for every travel type
From OTAs to Travel Management Company, we provide coverage solutions for every type of travel, fully customisable and scalable.
