2019
Koala is founded
Built on a simple belief: travellers pay for peace of mind, not paperwork.
A new standard for
travel protection
Koala was created to reimagine travel protection for travellers and travel brands alike.
Koala was not founded by traditional insurance insiders.
It was built by product people who experienced firsthand how difficult travel insurance was to understand, explain, and trust.
We start from a simple belief
Travellers pay to be protected, not to justify their protection.
Instead of reworking traditional insurance, we built from scratch travel protections around simplicity, transparency, and trust.
From Belief to Reality
The belief behind
every product
What started as a simple idea now guides how we build, partner, and innovate.
Every product begins with a simple question:
If travellers need to prove, justify, or fight for their protection, the product isn't working.
That's why we prioritise:
›Predictable outcomes
›Clear coverage rules
›Products that work when travellers need them most
Partnering with Koala
We don't just launch products. We help them perform. By combining protection expertise, product thinking, and continuous optimisation, we work as a long-term partner to travel businesses.
We work alongside your teams
From day one, we collaborate closely with your product, commercial, and technical teams.
We focus on understanding:
- Your business model
- Your customer journeys
- Your operational realities
- Your growth objectives
This allows us to design and operate protection that fits your reality, not a generic insurance model.
We stay involved after launch
Going live is only the beginning.
We continuously focus on:
- Monitoring performance and adoption
- Identifying friction and drop-off points
- Refining pricing, rules, and positioning
- Adapting products as your business evolves
Our teams stay accountable for outcomes, not just delivery.
We align on long-term performance
The strongest partnerships are built around shared outcomes.
We focus on delivering:
- Sustainable adoption
- Consistent traveller trust
- Predictable operational performance
- Long-term value creation
This allows us to design and operate protection that fits your reality, not a generic insurance model.
Part of the
CarTrawler Group
In 2025, Koala joined the CarTrawler Group, the leading B2B technology provider of car rental and mobility solutions to the global travel industry, fusing human ingenuity with technological innovation.
70+
airlines partners
250+
travel partners
1 Bn +
cars displayed daily
150+
countries
