+ 1M satisfied users!
Cancel for any reason
Increase your revenue and conversion with the cancellation protection customers actually want.
No paperwork
Instant refund
Ultimate experience
Trusted by leading travel brands
Flexibility. Reimagined.
Offer total cancellation freedom and grow your bottom line.
Koala enables travellers to cancel their booking instantly, for any reason. Claims are triggered automatically without customer support intervention.
No forms. No friction. No operational overload.
A Cancellation truly for any reason
Serious or silly, you're still covered
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Injury
Illness
Family emergency
Work emergency
Lost passport
Bad weather
Unexpected expenses
Pet urgency
Household damage
Event cancelled
Schedule conflict
Exam conflict
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Safety concerns
Important appointment
In-laws visiting
Bingewatching
Shrunk clothes
Horoscope warning
Change of mind
Bad hair day
Surprise party
Companion sick
Medical appointment
Claims made simple
Submit, approve, and get refunded. No paperwork, No delays.
Step one
Traveller cancels
Your customer cancels anytime - online, by email, or over the phone. No paperwork. No proof needed. Total freedom, zero hassle.
Step two
Koala is notified
Claims are created instantly via API, email, or automated reports. Advanced fraud detection runs automatically, so you can relax while everything is handled.
Step three
Refund Delivered
Refunds hit your customer's account within 48 hours - directly from Koala, or from you if using white-label. Fast, seamless, and stress-free.
All our benefits, built in
Flex comes with Koala's full optimisation stack, designed to maximise conversion and revenue.
SmartPricing
Koala optimises prices, claim settings, and refunds for every quote. +77% revenue uplift, zero effort for you.
Tailored solutions for every travel type
From OTAs to Travel Management Company, we provide coverage solutions for every type of travel, fully customisable and scalable.
