Travel Protection.
Reimagined.

Koala helps travel businesses sell travel protection that travellers choose to buy.

More conversion

More revenue

Fully automated

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Trusted by leading travel brands

Turning travel protection
into a growth engine

Koala rethinks travel protection from the ground up with one clear objective: make it work for travel businesses and travellers alike.

When travellers trust the product, performance follows.

Built for Travel. Designed to Perform

Koala rethinks travel protection from the ground up with one clear objective: make it work for travel businesses and travellers alike.

When travellers trust the product, performance follows.

Fair by Design

We build protection that does what it says. Clear rules, transparent coverage, and no unnecessary friction for travellers.

When travellers understand what they buy and trust it will deliver, they are more likely to add it to their booking.

Simple for Travellers

We remove complexity from the claim experience. No endless forms. No back-and-forth. No unnecessary paperwork.

A simple, stress-free experience builds confidence. and confidence directly translates into higher conversion and satisfaction.

Automated by Default

Koala products are built on automation, from pricing to claims. This ensures fast responses, predictable outcomes, and consistent service quality.

Automation doesn't just reduce operational costs: it reinforces trust through reliability at scale.

Built to Drive Revenue

Pricing, recommendations, and placement are continuously optimised to match real traveller behaviour.

Because trusted products perform better, travel protection stops being a constraint and becomes a growth lever.

Travel Protection built to sell

Travel protection products designed to convert better, perform better, and scale effortlessly.

Cancel For Any Reason

Cancellation protection travellers actually buy.

Turn flexibility into higher conversion and revenue.

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Change For Any Reason

Freedom to change,
built to retain.

Turn trip changes into loyalty and upsell.

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Interrupt For Any Reason

Flexibility,
even mid-trip.

Handle early returns without disputes or complexity.

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Flight Disruption

Disruptions handled before complaints start.

Proactive compensation, fully automated.

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Luggage Protection

Baggage issues,
finally simplified.

Fast compensation for lost or delayed luggage.

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Pay protection

Instalments
without exposure.

Travellers stop paying. You still get paid.

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Travel Assistance

The insurance travellers expect. Done right.

Medical assistance and unforeseen costs, delivered digitally.

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Travel Protection built to sell

Travel protection products designed to convert better, perform better, and scale effortlessly.

Cancel For Any Reason

Cancellation protection travellers actually buy.

Turn flexibility into higher conversion and revenue.

Know more

Change For Any Reason

Freedom to change,
built to retain.

Turn trip changes into loyalty and upsell.

Know more

Interrupt For Any Reason

Flexibility,
even mid-trip.

Handle early returns without disputes or complexity.

Know more

Flight Disruption

Disruptions handled before complaints start.

Proactive compensation, fully automated.

Know more

Luggage Protection

Baggage issues,
finally simplified.

Fast compensation for lost or delayed luggage.

Know more

Pay protection

Instalments
without exposure.

Travellers stop paying. You still get paid.

Know more

Travel Assistance

The insurance travellers expect. Done right.

Medical assistance and unforeseen costs, delivered digitally.

Know more

Partnering with Koala

Build together. Launch fast. Optimise continuously.

Step one

We define the right products together

We start by understanding your business, your customers, and your goals. Together, we select the most relevant travel protection products. From cancellation and disruption to payments and assistance. We then configure pricing, rules, and experience to fit your strategy, not the other way around.

Step two

We tailor the integration to your setup

Koala adapts to your technical and operational reality. Our teams guide you through integration via: • API • Automated reports • SmartBlock We handle onboarding end-to-end and work closely with your teams to ensure a smooth and fast launch in weeks, not months.

Step three

We optimise and grow with you

Once live, we continuously monitor and optimise performance. Our data-driven approach helps you: • Increase conversion rates • Maximise revenue per booking • Improve customer satisfaction We provide regular insights and recommendations to ensure your travel protection keeps performing at its best.