1. For any information, complaint or question relating to these Terms, you can contact our Customer Service by post (51 rue Lepic, 75018 Paris - France) or by e-mail (contact@hikoala.co).
  2. In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, we adhere to the service of the CMAP mediator whose contact details are as follows: 39 Avenue Franklin Delano Roosevelt, 75008 Paris - https://www.cmap.fr. In the event of a complaint that has not been resolved amicably by our Customer Service, the Mediator's Service may be contacted for any consumer dispute that has not been resolved.